Refund Policy

We stand behind the quality of our premium streaming service. Our goal is to ensure you are 100% satisfied with your subscription.

7-Day Money-Back Guarantee

We offer a strict 7-day money-back guarantee for all new subscriptions. If you experience technical issues that our support team cannot resolve within your first week of service, we will issue a full refund to your original payment method.

Eligibility Criteria

• The refund request must be made within 7 calendar days of your initial purchase.
• You must have contacted our technical support team via Telegram to attempt to resolve any issues.
• Refunds are granted for technical failures (e.g., persistent buffering, inability to connect) that are within our control.

Non-Refundable Situations

Refunds will not be issued for:

• Insufficient internet speed on the customer's end (we recommend 50+ Mbps for 4K).
• Customer changing their mind after using the service.
• Customer not having a compatible device (please check our installation guide first).

How to Request a Refund

To request a refund, please contact us through our secure Telegram bot at https://t.me/NovaSetup_bot?start=iptvpremiumus with your order details and a description of the technical issue.